ContentWise Blog

Content Management Systems 101

If you’re struggling to understand content management systems (CMS), here’s a good discussion of the basics.

It’s an interview by Ahmad Permessur of HotScripts.com (a resource for programmers) with Tony Byrne, founder of CMS Watch. Among other things, Byrne defines a CMS, describes why a site might need one, and discusses how to choose one.

A Search Box Just For You

Today we’re adding a new tool to this blog–see the top of the right side bar. [Update: This new tool has since been removed.] It’s a "Swicki," a particularly interesting example of the new breed of customizable search engines, which we wrote about last week here.

We’ve customized this search engine to zero in on publishing-related sites that we consider particularly useful and on topics in the field that we believe are hot. That makes it especially suited to you, the audience that reads this blog.

But this is a collaborative search engine, which is why it sounds like "wiki". As you use it, you will be "training" it to serve you better. Part of the training is passive: The Swicki pays attention to which search results you click on. But you also can actively register your likes and dislikes by clicking on the various icons that appear to the right of each result.

And this search engine has a "buzz cloud" showing the most popular terms searched by the community of our blog readers. Click on the bigger labels to see results of the more popular searches. We’re tapping the wisdom of our specialized crowd here; it doesn’t get more Web 2.0 than that.

We hope you find this specialized Swicki so useful that it brings you back to our blog on a regular basis. And we hope that it prompts you to create one to serve your own audience.

A Successful Jump From Print to Web

It’s often tough for print publishers and editors to make the mental, strategic, and operational shifts that lead to a compelling presence on the Web. Shovelware, the unimaginative dumping of static magazine or newspaper content online, is unfortunately still the default mode for many publication-related sites.

Not so for the Bakersfield Californian, according to Mack Reed’s report for the Online Journalism Review. The newspaper’s Web extension, Bakersfield.com, is bristling with blogs, podcasts, video, and even online publishing tools that it is selling to other publications.

User Content Sites Are Booming

Sites that enable users to create, collaborate on, and share contributions are among the top 10 fastest growing destinations on the Internet, reports Nielsen/NetRatings. They include:

  • ImageShack (photo hosting): 233% growth in traffic over
    last year
  • Flickr (photo sharing): 201%
  • MySpace (community free-for-all): 183%
  • Wikipedia (collaborative encyclopedia): 181%

Nielsen’s
press release has more details (a PDF document).

The message for editors and publishers: If you want to grow your
audience, find ways to build social computing activities into your site.

Let’s Get Vertical (using custom search)

This is a “Swicki.”

Specialized search "swicki"

What’s a Swicki? It’s an intriguing new variation on the idea of customizable search engines. Before we get to the special wrinkle in Swickis, a word about why publishers should care about customizable search.

Nearly every publisher operates in a narrow niche–covering wine, for example, or travel, or investing, or even dental plans. Publishers have insider knowledge about what topics interest their particular audiences and which Web-based sources are the most authoritative and interesting in their fields. If you could tailor a search engine to comb through only those sites that you specify, you would have a powerful tool to serve the specialized needs of your audience.

Well, there are search engines that you can tailor to your niche in this way. They’re free, as long as you can live with some sponsored text ads on the results page. And you can build them right into your site.

One of the simplest versions of these tools is Rollyo (“roll your own” search engine). Yahoo this week unveiled a slightly more tweak-able tool at its Search Builder sub-site. Their motto: “Build a search engine that your customers can’t find anywhere else.”

Swickis (from San Francisco-based Eurekster.com) up the ante in the custom search engine arms race by adding features that tap the “wisdom of the crowd” and take advantage of other Web 2.0-ish techniques. Users of a Swicki can tag results with their own labels. This enables the Swicki to assemble an archive of categorized searches and to generate a “buzz cloud” of popular results accessible to the entire “crowd.”

Swickis also “learn,” refining their search strategies in reaction to
both active directions from the engine’s creator and passive directions
based on user behavior. As the Swicki site puts it, “Swickis harness
the collective power of your community.”

That’s a critical point for publishers–this is your crowd. Unlike
the mass audience of the Web at large, your users have real expertise
in your niche. So knowing what is popular among their peers is of great value
to individual members of your audience. (The generic search engines and the people who run
them just don’t know your “vertical space” the way you and your users do.)

Any one of these tools offers a relatively easy way to add a branded, “sticky” element to your site. Beyond search, though, smart publishers should think about applying this local customization strategy wherever possible. In other words, identify techniques that work well on the Web at large and adapt them vertically to capitalize on your unique niche.

Book Publishers Adopt “Search Inside” and Video

Several book publishers are adopting Web-savvy marketing strategies, the N.Y. Times reports.

Harper Collins is introducing a “Browse Inside” function on its Web site. Similar to programs offered by Amazon.com and Google, Browse Inside permits visitors to see the first three pages of most chapters. (Read the press release.)

And large publishers including Random House, Workman, and Scholastic are posting video “trailers” to promote books on their own sites as well as on “social video” gathering spots such as YouTube and Yahoo.

The Audience Contributes (in more ways than one)

The tide of participatory media may be starting to erode the beaches of conventional news reporting. Media critic and NYU journalism professor Jay Rosen has proposed NewAssignment.net, a Web-based non-profit to fund independent-minded reporters through private contributions from anyone interested in their investigations. The (paying) audience would suggest article ideas; professional journalists would go out and report them.

So far Rosen’s scheme is hypothetical, though it has already attracted a $10,000 pledge from Craig Newmark, creator of craigslist, the grass-roots mega-site of community listings and classified ads.

AskQuestions.org, launched by publishing consultant and PC Magazine co-founder Cheryl Woodard,  has been following a similar plan for quite a while. The site invites visitors to nominate and vote on questions, which journalists then investigate.

The Wisconsin State Journal’s “Reader’s Choice” poll asks its Web audience to decide which of five possible articles should appear on the front page of the following day’s print edition. And there are many more instances of Web publishers collaborating with “the people formerly known as the audience,” a group we’ll be referring to with the handy acronym TPFKATA. (Rosen has some interesting things to say about this group.)

If you publish anything on the Web, you need to explore this trend–which some call “open source publishing”–and find ways to use it to your advantage. We’ll keep pointing to notable examples as they surface.

What Is This Blog About?

We help editors and publishers—both in print and online—solve their editorial dilemmas. Some of our clients wrestle with repositioning their magazines for changing audiences. Others struggle with creating a compelling online identity that’s different from that of the parent publication. And still others want to grab some of the Web 2.0 momentum.

So we always keep an eye out for developments, resources, and strategies that can help them. That’s what this blog will cover. We’re especially interested in the intersection of print and Web: the implications of one for the other and how to create and sustain successful magazines, newsletters, and newspapers in an Internet-dominated world.

Please join the conversation. Add your comments and let us know what you think.

Six Signs That It’s Time to Reposition

Everything needs a little sprucing up now and then—your wardrobe, your garage, your magazine. It’s easy to tell when your closet needs an update (nobody wears those shoulder pads anymore!) or your garage begs for a re-org (can’t get the car past the discarded exercise equipment?). But how do you know when your magazine needs an editorial overhaul? Here are six clear signals:

DROP IN RENEWALS

A healthy renewal rate (the percentage of current subscribers who renew a subscription) is 60 percent or more. If yours has dropped significantly or is substantially below 60 percent, it’s time to worry. This is the strongest indicator that there’s something amiss editorially: The magazine isn’t covering what readers want, or readers aren’t happy with the magazine’s approach to its subjects.

DECLINE IN CONVERSIONS

The conversion rate is the percentage of people who renew after an introductory offer; 40 to 45 percent is considered good. The conversions that should most interest you, as an editor, are those from people who tore a subscription card out of the magazine and sent it in. These folks read or looked at the magazine before they decided to subscribe. So if you’re not holding on to them, it’s probably because they were ultimately disappointed by the editorial execution.

LISTLESS NEWSSTAND SALES

Some magazines never do well on the newsstand, and even those that succeed often have wildly fluctuating sell-through. But if your newsstand sales show a steady and sizeable downward trend, it’s time to act. Specifically, this sign suggests that the magazine’s cover strategy-the image, layout, choice of subjects, and cover lines-isn’t connecting with potential readers.

FALLING ADS

The ad picture has been grim all around, and there can be many reasons for a decline in this area. What an editor should look for here is whether formerly loyal advertisers are migrating to the competition. If the magazine’s sales program seems on target, the problem might be the editorial identity: Advertisers may not be sure who the magazine appeals to.

LESS READER INVOLVEMENT

You should worry when readers’ letters and e-mails dry up to a trickle, when few respond to reader participation calls or surveys, when discussion boards lie fallow. It means the magazine is no longer connecting.

YOUR GUT SAYS SOMETHING’S WRONG

An editor can often sense that it’s time for a makeover, even before the numbers confirm it. The writing is losing its edge, the magazine’s voice is becoming blurred, the story ideas are stale because editors are burning out. Pay attention to your editorial instincts.

WHAT TO DO?

That’s a whole other, complex subject. But you can start by getting reacquainted with your readers through surveys, phone calls, and focus groups. Talk to advertisers to find out what’s shifted. Get an outside evaluation of the magazine’s approach and execution. Re-examine where your magazine fits in the competitive landscape by using the tool in Map Your Competitors. See Clarify Your Mission Statement to help you sharpen your editorial identity. And stay tuned-we’ll provide more resources in the coming months.

We’ll be exploring “what to do?” in detail during our presentation on editorial repositioning at the Western Publications Association conference on April 20, 2006.

Map Your Competitors

Here’s a handy way to get your magazine team thinking and talking about the competition: Make
a map.

In the sample below, we’ve mapped a bunch of magazines aimed at household do-it-yourselfers. The axes rate primary readers on two key characteristics: how old they are and how well off they are. (The positions we’ve chosen for Family Handyman, This Old House, ReadyMade, and the others are for demonstration purposes; they are not the result of careful analysis.)

At a glance, this sample map tells us, among other things, that there are three magazines in the field targeting the more affluent readers, and two that cater to the other end of the spectrum. The affluent-and-older quadrant is a bit more crowded than the younger-and-affluent zone.

Map the competition
Of course, there are many other reader traits that could be used to locate and define each magazine within this competitive set, including: Urban / Suburban, Male / Female, Hands-On-Type / Dreamer, and Beginner / Expert. The more characteristics you map, the more revealing information you turn up about your competitors and about your own magazine. You’ll also generate lots of questions to investigate and discuss. For instance:

  • Is your magazine doing all it can to address your readers’ interests—especially considering that several other publications are going after the same audience in very different, but effective ways?
  • Do your magazine’s cover and internal display copy connect strongly with this audience?
  • What does the competition do better?
  • What makes your magazine stand out from the pack?
  • Is there a group of under-served potential readers in this field that you should consider targeting?

This is an important exercise for anyone hoping to launch a new magazine and anyone striving to
keep an existing publication successful in a competitive field (and who doesn’t have
competitors?). It also makes an entertaining game for retreats and strategy sessions: Participants
take turns placing their publication and its challengers on the map—and analyzing the
implications.

Call it “Pin the Tail on the Competition.”